HOW DOES RETURN WORK?
At kninkle.shop, we always try our best to give you the best service.
We confidently believe that our products can meet your expectations.
Unfortunately, sometimes unavoidable mistakes will happen though.
We apologize if there any inconvenience with your purchase.
Should you receive damaged, defective, or the wrong item(s), please firstly email us at [email protected] before you start the return process so we can help make it right.
We are always here to reply to all questions from you.
Please kindly note:
– We only accept your return in case there are any errors or defects on our part and within 30 days after you received the package.
– In the email please include your order number found on your packing slip or in the order confirmation email received when the order was placed.
– Due to COVID-19 customer service response times may extend to 24-48 hours.
We hope you will understand and wait patiently for our response.
– Send us an email noticing your return (including the tracking number) after getting the address from our support service.
– Please wait for our confirmation for your returns.
Once we received your package, we will immediately issue a refund or exchange after checking your returned package.
Returned items must be followed below criteria:
– Items must be unused, unworn, and in the same condition that you received them.
– Items must not be washed.
– Items must have original tags attached (if have)
If your return is approved, please contact us to receive the return address. Do not send your purchase back to the manufacturer.
REFUND POLICY (if applicable):
– We will right away refund you when we receive the package back from you.
– Please note that you will take responsibility for the shipping cost for returns. Shipping fees are non-refundable.
– We will email you to inform you once we receive the shipment and issue a refund.
LATE OR MISSING REFUNDS (if applicable)
It will take 3-5 business days for the refund.
If you haven’t received a refund within the above timeframe, please contact us at [email protected]
Please do not need to worry, we are here to help.
If you request an exchange, we will make sure to send you the replacement item as soon as we receive your return package.
Please contact us via [email protected] within 24 hours after placing the order. If it is over one day, unfortunately, we cannot cancel the order for you.
For any queries related to your orders please contact our customer service via email.
THANK YOU FOR YOUR ATTENTION AND HAVE A GREAT TIME SHOPPING WITH US!